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Posts Tagged ‘Grade Complaints’

In my first ten years of teaching I had no shortage students complaining about their grades. In one instance, a student who had earned a B+ was so sure that his grade should have been rounded up to an A- that he sent me a series of e-mails with quotes from his parents’ friends, who were professors, stating that they would have rounded his grade up if they had been in my position (including one who said, “Honestly, the guy sounds like a jerk”). Eventually, despite threats to appeal the grade, the student relented. Later in his academic career, the student asked me for a letter of recommendation. I suggested that another faculty member might be able to write a more positive letter (jerk status confirmed!). This is a rather long way of saying that I have had many students complain about grades, but I have been lucky not to have any direct contact with their parents. Until now.

This semester, a student earned a grade that was less than ideal. I did not, however, receive an e-mail from her asking me to change it. No, the first message I received came from her mother. I did hear from the student after I explained that FERPA prevented me from responding to the mother’s questions but that I would be happy to discuss the issue with her daughter. My explanation to the daughter was apparently not sufficient, because the next e-mail I received was from her father. The issue has not yet been resolved, but I am appreciative of the people in Academic Affairs who have taken the matter over. Since it is largely out of my hands at this point I’m not sure if I will receive the forthcoming e-mails from the student’s siblings and extended family.

Aside from the idea that students (and their parents) think that my grading practices are so arbitrary as to be easily changed, these situations are the most frustrating to me when I have given students multiple opportunities during the semester to work with me to improve their grades and they have not taken advantage of these opportunities. Since I do not foresee myself providing a mid-summer extra credit opportunity for my spring students, I would advise them to be proactive about their coursework while they are still in the course! Otherwise, their options are: (1) Appeal their grade; or (2) Invent a time machine…

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